What happens after I file an appeal?

After we get your request, we'll send you a letter that lets you know we got it.

• If your appeal request is accepted: We’ll review your appeal and any documents that you sent.
• If the letter says your appeal request is invalid: You may need to submit more information or find other ways to get help. Learn what to do if your Marketplace appeal is invalid (PDF, 171 KB).

If you have a Marketplace account, you can check its status:

1. Log into your Marketplace account.
2. Select your current application.
3. Select "Eligibility & appeals," and the link "File new appeal or check your appeal's status."

Generally, we process appeals in the order we get them. How long it takes for a decision usually depends on the issue you're appealing, if your appeal is expedited, and if we need documents.

Steps to resolve your appeal

1. Appeal submitted: We got your appeal.
2. In review: We'll review your appeal form and any documents that you submitted.
3. Informal resolution: After our review, we'll follow up with you if we have questions or need more information. Then, we'll send you a letter called "Informal Resolution" with the results of your appeal.
4. Hearing: If you disagree with your informal resolution results, you can request a formal hearing.
5. Decision: When your appeal has a final decision, you'll get a letter with next steps.