Healthcare

Who’s helping me complete my application?

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If you're getting help completing this application from a professional, select the type from this list:

  • Navigator
  • Certified application counselor
  • In-person assistance personnel
  • Agent or broker
  • None of these

See below for more information about each type of professional who can help you with your application.

Navigators

The professional can be an individual or organization that’s trained to help consumers looking for health coverage options through the Marketplace, including the completion of this application. You can ask to see certification showing he or she is authorized to perform this work. He or she can help you complete the section in the application where we ask for their information.

If you’re getting help from a navigator, enter the navigator’s name, organization, and identification (ID) number on your application. The ID number is a unique alphanumeric ID (13 letters and numbers) given to each navigator.

Certified application counselors

A certified application counselor is a staff member or volunteer of an organization who’s trained to help consumers looking for health coverage options through the Marketplace, including the completion of this application.

If you’re getting help from a certified application counselor, enter the counselor’s name, organization, and identification (ID) number on your application. The ID number is a unique alphanumeric ID (13 letters and numbers) given to each counselor.

Another type of in-person assistance personnel

An in-person assister is an individual or organization that’s trained to help consumers looking for health coverage options through the Marketplace, including the completion of this application. You can ask to see certification showing that he or she is authorized to perform this work.

If you’re getting help from an in-person assister, enter the in-person assister’s name, organization, and identification (ID) number on your application. The ID number is a unique alphanumeric ID (13 letters and numbers) given to each in-person assister.

Agents and brokers

An agent or broker can help you apply for help paying for coverage and enroll in a Marketplace health plan through the Marketplace. He or she can make specific recommendations about which plan you should enroll in. They’re also licensed and regulated by states and typically get payments or commissions from health insurance companies when they enroll consumers.

If you’re getting help from an agent or broker, enter these on your application:

  • The agent’s or broker’s FFM User ID — a unique ID that the agent or broker creates when registering with the Marketplace.
  • The agent’s or broker’s National Producer Number (NPN) — a unique number (up to 10 digits) that’s assigned to each licensed agent or broker. You can locate an NPN by visiting the National Insurance Producer Registry.

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