How do I upload a document?

You may get a notice from the Marketplace asking you to submit documents to:

• Confirm information on your application (like about your income, citizenship, immigration status, or identity). (This is sometimes called a "data matching issue" or "inconsistency.")
• Confirm the life event (like loss of health coverage, moving, marriage, divorce, or birth) that allowed you to enroll in Marketplace coverage with a Special Enrollment Period.S

Can't find your notice? It should be available online in your Marketplace account. See how to find it.

How to submit documents

You can submit documents online or by mail. Uploading is fastest and easiest. We can't accept documents by email or fax.

Upload documents online

To get started, you'll need an electronic file of the document saved on your computer. It can be a scan or clear photo.

Make sure the file:

• Is in one of these formats: a .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, or .bmp
• Is under 10 MB
• Has a file name without a colon, semicolon, asterisk, or any other special character

How you upload documents depends on the information you're providing:

To confirm information on your application

Get screen-by-screen uploading directions with pictures (PDF, 530 KB), or follow the steps below:

1. Log into your Marketplace account.
2. Select the application that matches the application ID in your letter.
3. Select "Application details" on the left hand menu. Note: You'll see a full list of data matching issues that apply to you and your household listed under "Send documents for data matching issues."
4. Select the green "Upload documents" (or "Upload more documents") button to the right of the issue.
5. Choose a document type from the drop-down list. Not sure what documents to submit? Check out these lists.
6. Then, "Select file to upload."
7. Locate and select the document file saved on your computer. Select "Upload." When the upload is successful, a checkmark appears next to the file name. If you have other data matching issues, repeat the steps for each one. When done, you can log out.
8. When the document has been uploaded successfully, "Upload more documents" appears next to the inconsistency on the "Application details" tab. You'll get a notice in a few weeks saying your document(s) is currently under review, or if we need anything else from you.

Upload to verify your identity if ID proofing wasn’t successful

After you’ve applied for Marketplace coverage, failed identify proofing twice, and the Experian Help Desk couldn’t verify your identity, you’ll need to upload documents to your Marketplace account:

1. Log into your Marketplace account.
2. Select "Menu," then select "My Profile."
3. If your identity hasn't been verified, the screen says "Identity wasn't verified. "Select "Verify now."
4. Select "Get started" to begin.
5. Provide information, like your contact information, you're asked for.
6. If ID proofing isn’t successful after 2 tries, you’ll get a reference code to use when calling Experian (1-866-578-5409), an external identity verification provider that works with the Centers for Medicare & Medicaid Services (CMS).
7. If your identity verification fails again, you’ll be taken to a screen to upload a document. Select “Upload documents.” View list of documents you can submit.
8. Identity verification usually takes 7 to 10 days. After your documents are processed, the status on your profile should change to "Identity verified."

Upload to confirm a life event that qualifies you for a Special Enrollment Period

Get screen-by-screen uploading directions, with pictures (PDF, 500 KB), or follow the steps below:

1. Log into your Marketplace account.
2. Under "Your applications," select the application you used to apply with a Special Enrollment Period.
3. Select "Application details" from the menu on the left. 
   Note: If you need to confirm your Special Enrollment Period, you'll see "Send confirmation for your Special Enrollment Period."
4. For each life event you need to confirm, select the green "Upload documents" or "Upload more documents." If there's more than one, work on them one at a time.
5. Choose a document type from the drop-down list.
6. Click "Select file to upload."
7. Locate and select the document on your computer. Select "Upload." When the upload is successful, a checkmark appears next to the file name. Select "Take me back" to return to "Application details."
8. Below your Special Enrollment Period we'll tell you if your upload was successful and any next steps. When done, log out.

Get more information on confirming your Special Enrollment Period eligibility, including which documents you can submit.

Having trouble with an online upload? Double check the document format and size, and try again. We'll review the documents. If you try to upload a document, but get an error message that tells you to mail the document instead, there may be an issue with the file or your computer. It's a good idea to check for viruses before you try again.

If you’re still having trouble, follow the instructions below to mail copies.

Mail document copies

• Do not send original documents: Send photocopies only.
• Include your printed bar code page. It's on the last page of your eligibility notice. If you don't have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.

Mail documents to this address:

Health Insurance Marketplace 
Attn: Supporting Documentation 
465 Industrial Blvd. 
London, KY 40750-0001

What happens after you submit?

You'll get a notice with the status or results. If it's been over a month since you sent your documents and you haven't heard from the Marketplace, the information is likely being processed, or we may not have received the documents.

Contact the Call Center to find out if your documents were received. If they were, you don't have to do anything unless you hear from us saying that we need more information. We'll send you a notice when your issue is resolved.

If you've verified that we did get your documents, don't upload the same documents again.